Frequently Asked Questions
Everything you need to know about our illuminating fashion collections.
What is the standard shipping time for orders?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start the process.
Are your garments true to size?
Most of our pieces follow standard international sizing. We provide a detailed size chart on every product page to help you find the perfect fit for your body type.
What payment methods do you accept?
ORACLE Lighting accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my ORACLE Lighting apparel?
To maintain the quality and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each garment.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.